1. About these terms
These terms apply to every quote, booking and moving service provided by AF Movers, Dubai, UAE ("AF Movers", "we"). By booking a move with us you agree to them. Nothing in these terms limits your rights under UAE consumer-protection law.
2. Quotes and prices
- Quotes are given by phone, WhatsApp or email after you describe your move (property type, locations, floor and lift access, items to be moved, date).
- A confirmed quote is a fixed price for the move as described. It includes our vehicle, crew, standard packing materials, loading, transport, unloading, and dismantling / re-fixing of standard furniture unless stated otherwise in the quote.
- If, on the day, the move is materially different from what was described (for example extra rooms, items not mentioned, no lift access that was stated as available, or a change of address), we will tell you the additional cost before starting the extra work. You may decline it.
- The "20% off your first booking" offer applies to first-time customers who mention it before the quote is confirmed and cannot be combined with other discounts.
3. Bookings, changes and cancellations
- A booking is confirmed when we send you a confirmation message with the date, time slot and price. No advance payment is required for standard moves; large villa or office moves may require a deposit, which we will state in the quote.
- You may change the date or time free of charge up to 24 hours before the scheduled start, subject to availability.
- Cancellations made more than 24 hours before the start are free. Cancellations within 24 hours, or if our crew arrives and the move cannot proceed for reasons on your side, may incur a call-out charge stated in your quote.
- We may reschedule in exceptional circumstances (severe weather, road closures, vehicle breakdown). We will inform you as early as possible and offer the next available slot at no extra cost.
4. Your responsibilities
- Tell us about all items to be moved and any special items (pianos, safes, aquariums, gym equipment, artwork, fragile antiques) when requesting the quote.
- Arrange building move-in / move-out permits, gate passes, parking and lift bookings where the building requires them, or ask us to help.
- Remove and keep with you cash, jewellery, documents, keys, medicines and other valuables — we do not transport these.
- Be present (or nominate someone) at both locations to guide the crew and check items on delivery.
5. Items we do not move
Hazardous materials (gas cylinders, fuel, paint, chemicals), live animals, plants requiring special care, perishable food, illegal items, and cash or high-value jewellery. Please empty and defrost refrigerators and freezers at least 12 hours before the move.
6. Care of your goods and liability
- Our crew handles your belongings with professional care, using protective wrapping and closed trucks.
- Please inspect items on delivery and report any damage to the crew supervisor on the day, or to us in writing within 48 hours with photos. Claims reported later are harder to verify and may be declined.
- We are responsible for damage caused by our negligence. We are not responsible for damage to items you packed yourself, pre-existing damage, internal mechanical or electrical faults with no external damage, particle-board (flat-pack) furniture that breaks during normal dismantling, or items listed in section 5.
- Our liability for any claim is limited to the reasonable repair or replacement value of the damaged item. Where insurance applies, the terms of that policy govern.
7. Payment
Payment is due on completion of the move, in cash, by card or by bank transfer, unless a deposit or other arrangement is stated in your quote. An invoice or receipt is provided on request. Prices are in UAE Dirhams (AED).
8. Website use
Content on afmoversuae.com (text, logo, images) belongs to AF Movers or its licensors and may not be copied for commercial use. Information on the site is for general guidance; your confirmed quote is the binding price. Our Privacy Policy explains how we handle your data.
9. Complaints and governing law
If something goes wrong, contact us first at afmovers746@gmail.com or +971 56 767 9151 — we aim to resolve every complaint within 5 working days. These terms are governed by the laws of the United Arab Emirates and the courts of Dubai.
10. Contact
AF Movers · Dubai, United Arab Emirates · afmovers746@gmail.com · +971 56 767 9151